Option 1 : An opportunity to involve the whole team with a ½ day session to optimise team dynamics and build on strengths. This can be arranged at a time to suit you.
Option 2 : An opportunity to network with other like-minded people on a ½ day open training course. This course is designed for key personnel and leaders to develop techniques to use in the workplace, to improve working relationships and achieve more by working as an effective unit.
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Crucial to business success is the ability to retain and build the customer base. This course looks at customer care, complaint handling and defining customer needs within your business. Methods to survey customer needs and how to measure customer care are also explored.
Course duration 1 day
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Learn the art of effective communication with this 1-day course and get the most out of each contact.
Use communication skills to forge beneficial links with key people.
Enhance your listening and questioning skills, develop assertive ways to communicate and learn how to manage conflict through effective communication.
Course duration 1 day
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Change is a part of daily life. This course looks at why there is resistance to change and the differing levels of acceptance to change. The benefits of managing change effectively are less stress with a smoother and faster transition towards greater
business achievement.
Course duration 1 day
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Not manufacturing time, but making the most of your time. What could just a 10% saving in time mean to you? Possibly time to think, or time to prevent rather than react to crisis. Appraising where your workload comes from and the techniques you use to fit it into your day will result in more achieved with less pressure.
Course duration 1 day
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This ILM ( Institute of Leadership Management ) accredited course is invaluable for anyone who inducts or trains other people. The training will develop knowledge and skills required for planning, preparing and delivering effective and stimulating reviews or training sessions. At the end of the course, the candidate will be able to train to a high standard, in the shortest possible time and so in the most cost effective way.
Objectives:
• Develop confidence and skill to design, organise and deliver training
• Encourage a participative style to help trainees think and learn
• Equip participants with a range of techniques to create successful training sessions
• Make better use of training aids and equipment
Course duration 3 days
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This programme will help anyone who would benefit from improved confidence and skill when speaking to groups of people. From a formal speech to an informal input at a meeting, doing it well has a major impact to your likelihood of success. This practical course will help you to plan your presentations and make the prospect of delivering them less daunting.
Course duration 1 day
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This course is designed for those new to supervising others and explores the areas that new supervisors are commonly up against i.e. communication skills and getting results through other people.
Objectives:
- Confidently take charge when supervising staff
- Communicate more effectively
- Get staff to achieve and exceed the targets required
Course duration 1 day
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This course is designed for skilled individuals who, by the nature of the job, frequently work alone. People who often have to make decisions and solve problems in the course of the day's work and who need to set priorities, achieve demanding standards and use their time effectively.
Objectives:
- Develop a structured and pro-active approach to planning work and achieving results
- Enhance the skills of creating innovative decisions and persuading others of their benefits
- Identify which personal strengths help you succeed, and areas that need to be developed
Course duration 3 days
Day 1 Personal efficiency
Day 2 Working through problems
Day 3 Using your strengths
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Designed for people whose ability to sell is a key factor to their success. Suitable as a refresher for established sales people or for those new to the role. It will help you to gain new customers as well as to sell more to your existing client base.
Objectives:
- Understand why people buy, what inhibits them and how to create needs
- Proactively seek out new business opportunities
- Set up sales meetings which have a good chance of success
- Focus the use of time and resources on areas with the greatest payback
- Present a professional image and a personable communication style by asking questions and listening well
- Create and sustain productive long-term relationships with customers
- Skilfully use the selling process to match products or services to customer need and close deals of mutual benefit
Course duration 2 single days with a gap of 2-3 weeks between the modules
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Is your life full of Ifs and Buts…?
Are you creating a future or is just happening to you?
Invest the time in your own self-improvement, achieve your life goals.
½ day sessions with a qualified Life Coach will help to inspire you to change your life.
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